Registration Guidelines

1. Free Membership: Joining as a member is completely free of charge; no registration fees are required.

2. Logistics Notifications: Your email address will be used exclusively for important shipment tracking and logistics updates. We guarantee a no-spam policy and will not send any promotional advertisements.

3. Data Accuracy: Please ensure all personal information is accurate and truthful, as this data is required for import customs clearance. The system will automatically sync this information to your 【Recipient Address Book】.

4. Customer Support Sync: Upon successful registration, please provide your Member ID to our official LINE customer service (Line ID: @lgg6811g). We’re here to help!

Quick Troubleshooting & Suggestions

• The Easiest Way: Switch Browsers or Devices Sometimes, browser Cache or Extensions (such as ad blockers) can interfere with the registration process. It is recommended to try Google Chrome's "Incognito Mode" first, as this usually resolves most compatibility issues.
  • Note: Internet Explorer is outdated and no longer supported by most modern websites; please skip it.
• The Most Direct Way: Contact Customer Service If you have already tried switching browsers and it still doesn't work, contacting customer service directly is usually the most effective solution, as they can identify the specific error codes in the backend.

Customer Service Line ID: @lgg6811g (Remember to include the @ symbol when searching!)

• Security Reminder (Regarding Option 3) When providing "full information" to customer service, please ensure that the channel is an official one. We recommend contacting them via Line first to verify their identity before providing necessary details (such as account name or phone number). Never provide sensitive personal data like your ID number or bank passwords in an unsecure environment.

Pro Tip

If you are currently on a company internal network (Intranet) or using a VPN, this may sometimes cause registration to fail. We suggest switching to your phone's 5G/4G mobile data and trying again; this usually has a much higher success rate.

1. Unique Identification Code: Upon completing registration, you will receive a unique Member ID based on your region:

   • Taiwan Users: RS + 5-digit member number

   • Hong Kong Users: HK + 5-digit member number

   • Malaysia Users: MY + 5-digit member number

2. Mandatory Field for Online Shopping: When entering shipping information on overseas shopping platforms, it is mandatory to include your Member ID in the recipient’s name or address field. This allows our overseas warehouse staff to quickly identify your package and arrange for immediate inbound processing.

3. Correct Entry Format: For detailed instructions and format examples for each country's warehouse, please log in to the Member Center and refer to the 【Warehouse Address】 section on the 【Red Sea International Logistics】 website.

1. To prevent personal data misuse and provide a more convenient and secure customs clearance process, customs authorities have replaced traditional paper-based customs declaration authorization with an online real-name authentication app.

2. Individuals can complete the real-name authentication process through the “EZWAY” app by linking their mobile phone number to their personal identity information.

3. After completing the app-based authentication, the process of obtaining a paper authorization form is simplified, and there is no need to provide an ID number or a copy of the ID.

Hong Kong and Malaysia:
This is not required unless requested by local customs authorities.

1. If you forget your password, click “Forgot Password” on the login page, enter your registered email address, and the system will send a temporary password to your email.

2. After logging in with the temporary password, please remember to go to “Member Messages” to update it to your desired password.

3. You may also contact customer service via Line (ID: @lgg6811g) for assistance.

Partnership & Membership T&C

Target Partners

• Professional Personal Shoppers / Purchasing Agents

• Group Buying Leaders (Group Moms)

• Established Companies

• Entities with sales platforms or private social media groups (Non-personal use)

Security Deposit Requirements

Please note: Deposits cannot be used to offset shipping or purchasing costs.

Our Exclusive Services

• Direct Customer Support: LINE Official Account: LINE ID： @lgg6811g

• Direct Overseas Sourcing: Our international procurement team provides real-time updates and extensive on-site photography from global markets via dedicated LINE groups.

• Personalized Service: Individualized support groups featuring our overseas staff for seamless communication.

• Transparent Pricing: Direct overseas ordering with low, transparent service fees.

• Efficient Order Fulfillment: Fast-track ordering to ensure stock availability; payments are only required once items arrive at the consolidation warehouse.

• E-commerce Support: Powered by the professional "Red Sea" Mall System, supporting dropshipping services across Taiwan and Hong Kong.

• Flexible Payments: Direct international wire transfers (to save on exchange rates) or convenient transfers via Red Sea accounts.

Sourcing Categories

• Extensive Range: Real-time sourcing from Outlets, Costco, local supermarkets, and specialty boutiques.

• Custom Sourcing: Tailored solutions for specific needs, including children’s clothing, health supplements, and designated brand requests.